Refund & Return Policy
Refund & Return Policy
Thank you for shopping with us. We strive to provide high-quality products and customer satisfaction. Please read our Refund & Return Policy carefully.
1. Eligibility for Returns
You may request a return or exchange under the following conditions:
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The product received is damaged or defective
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The wrong product was delivered
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The product is unused, unopened, and in its original packaging
Requests must be made within 7 days of delivery.
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Used or opened products
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Products damaged due to misuse
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Items purchased on sale or special promotions
3. Refund Process
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Once your return request is approved, the product must be sent back to our address
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After inspection, your refund will be processed within 5–7 business days
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Refunds will be issued via:
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Bank Transfer
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EasyPaisa / JazzCash (for COD orders)
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4. Exchange Policy
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If you receive a damaged or incorrect item, we offer a free exchange
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Exchange requests must be submitted within 7 days
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Delivery charges may apply depending on the case
5. Return Shipping
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Customers may be responsible for return shipping costs unless the product is defective or incorrect
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We recommend using a trackable shipping service
6. Order Cancellation
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Orders can be cancelled before shipment
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Once the order is shipped, cancellation is not possible
7. Late or Missing Refunds
If you haven’t received your refund yet:
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First check your bank account
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Then contact your payment provider
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If the issue still persists, contact us directly
8. Contact Us
For any return or refund queries, contact us:
📧 Email: info@therootcure.com
📞 Phone: +92 307 774 7766
9. Important Note
For health and hygiene reasons, products like oils and personal care items cannot be returned once opened.